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ISO/IEC 20000-1 IT Service Management Systems Certification
ISO/IEC 20000-1 IT Service Management Systems Certification
ISO/IEC 20000-1 is a Service Management Systems (SMS) standard which specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. Most importantly, ISO/IEC 20000-1 certification validates that a company can continuously improve the delivery of their IT services.
By obtaining ISO/IEC 20000-1 certification, you will enable your company to have reliable, effective, consistent and continually improved IT services.
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91% of customers won’t buy from a company if they do not trust how their data will be used.
– Source: Cisco Customer Privacy Study
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Top 3 Management System standards that can be integrated
with ISO/IEC 20000-1
Some of the ISO/IEC 20000-1 certification benefits
Decrease in number of incidents and enhancement of incident management
Better comprehension of responsibilities and business targets
Improvement of response times with minimal disruptions to IT service
IT service delivery on time
Less IT related incidents and vulnerabilities
Some of the Industries that can benefit the most
Certification process Step-by-Step
Review of the SMS
MSECB will conduct a review of the SMS to look for the main form of documentation
Audit is performed
An audit is performed by us to verify that your organization is in conformity with the requirements of the standard
Certification is granted
Upon verifying that your organization is in conformity with the requirements of the standard, a Management System Certification is granted
Not sure where to begin? Start here.