Achieving ISO/IEC 27001 certification is a testament to MTN Zambia’s commitment to safeguarding customer data, strengthening our cybersecurity posture, and aligning with global best practices. This milestone enhances trust with our stakeholders and reinforces our position as a leader in secure telecommunications services.
– Asim A. Karim, CISO
About MTN Zambia Limited
MTN Zambia is a leading telecommunications provider in Zambia, offering innovative mobile, digital, and enterprise solutions. As part of the MTN Group, MTN Zambia is dedicated to driving digital and financial inclusion while maintaining the highest security standards to protect its customers and infrastructure.
Challenges MTN Zambia Limited Was Facing
At MTN Zambia, we are committed to strengthening our security practices to ensure our services remain resilient in a connected world. In our journey toward ISO/IEC 27001 certification, we focused on key areas to enhance our security posture and better serve our customers.
We worked to build a stronger security governance framework, aligned with the best international practices, and adopted a proactive, risk-based approach to security. We also prioritized regulatory compliance, ensuring we met both national and international requirements, and focused on enhancing cyber resilience to maintain uninterrupted services.
Additionally, we fostered a security-first culture within the organization, ensuring all employees understood their role in maintaining security.
Achieving ISO/IEC 27001 certification reinforces our commitment to security excellence. It provides independent assurance to our customers, regulators, and stakeholders that we are operating at the highest global standards, safeguarding sensitive information, and delivering reliable telecommunications services in Zambia.
Aligning security practices with global standards across departments.
Meeting both national and international regulatory requirements.
Ensuring all employees actively contribute to maintaining security.
Benefits of obtaining ISO certification
MSECB played a crucial role in MTN Zambia’s journey toward ISO/IEC 27001 certification. As the certifying body, they conducted a comprehensive audit, thoroughly examining our security framework to ensure it met the best practices set by the ISO/IEC 27001 standard.
During the process, they evaluated our security practices, reviewing our policies, processes, and controls. This was done to confirm that everything was in line with the rigorous requirements of ISO/IEC 27001. They validated our security governance by assessing how we manage risks, respond to security incidents, and maintain business continuity. Their review ensured that our approach was both structured and effective in safeguarding our operations.
MSECB’s audit verified that our security measures were aligned with the industry’s best practices. They confirmed that we were meeting the highest standards expected within the telecommunications sector. Their findings provided us with valuable insights, identifying our strengths while also highlighting areas where we could continue to improve our security posture.
The certification process offered independent assurance, serving as an objective validation of our commitment to protecting sensitive information and maintaining full regulatory compliance. This process reinforced our dedication to adhering to the best security practices in the industry.
Achieving the ISO/IEC 27001 certification offers MTN Zambia several key benefits. It boosts trust between customers and regulators by demonstrating our commitment to data security and adherence to global standards. The certification also strengthens our position in the market, showcasing us as a secure and reliable telecommunications provider.
It enhances our risk management practices by helping us proactively identify and mitigate threats, reducing the chances of security incidents. Information security has become embedded in our operations, making our processes more efficient and resilient. It improves our business continuity and cyber resilience, ensuring we can continue providing uninterrupted service.
Overall, the certification is a reflection of MTN Zambia’s ongoing commitment to security excellence, reinforcing our dedication to offering secure and world-class telecommunications services in Zambia.
About your experience with MSECB
When selecting a certification body for our ISO/IEC 27001 journey, MTN Zambia needed a partner with deep expertise in telecommunications security. Having previously worked with MSECB on multiple ISO/IEC 27001 certifications across MTN Operating Companies, we knew they were the right choice.
MSECB’s proven record with MTN gave us confidence in their ability to evaluate our security posture effectively. Their experience working with telecom operators also ensured they understood the unique risks and regulatory requirements we face. Their familiarity with MTN’s security framework made the certification process smoother and more tailored to our needs.
MSECB’s skilled auditors combine industry-specific expertise with a business-oriented approach, making them invaluable to the process. Their strong reputation and credibility in the industry further assured us that the certification would be recognized by all stakeholders. Overall, MSECB’s experience, expertise, and alignment with our goals made them the clear choice for MTN Zambia’s certification.
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