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ISO/IEC 20000-1 IT Service Management Systems Certification
ISO/IEC 20000-1 IT Service Management Systems Certification
ISO/IEC 20000-1 is a Service Management Systems (SMS) standard which specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. Most importantly, ISO/IEC 20000-1 certification validates that a company can continuously improve the delivery of their IT services.
By obtaining ISO/IEC 20000-1 certification, you will enable your company to have reliable, effective, consistent and continually improved IT services.
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91% of customers won’t buy from a company if they do not trust how their data will be used.
– Source: Cisco Customer Privacy Study
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Top 3 Management System standards that can be integrated
with ISO/IEC 20000-1
Some of the ISO/IEC 20000-1 certification benefits
![""](https://msecb.com/wp-content/uploads/MSECB-certification_ISO_icon-3.png)
Decrease in number of incidents and enhancement of incident management
![](https://msecb.com/wp-content/uploads/MSECB-certification_ISO_icon-6.png)
Better comprehension of responsibilities and business targets
![""](https://msecb.com/wp-content/uploads/MSECB-certification_ISO_icon-2.png)
Improvement of response times with minimal disruptions to IT service
![](https://msecb.com/wp-content/uploads/MSECB-certification_ISO_icon-10.png)
IT service delivery on time
Less IT related incidents and vulnerabilities
Some of the Industries that can benefit the most
Certification process Step-by-Step
![MSECB, ISO Certification process](https://msecb.com/wp-content/uploads/MS-certification_Pillar-1_stage-1_icon.png)
Review of the SMS
MSECB will conduct a review of the SMS to look for the main form of documentation
![MSECB, ISO Certification process](https://msecb.com/wp-content/uploads/MS-certification_Pillar-1_stage-2_icon.png)
Audit is performed
An audit is performed by us to verify that your organization is in conformity with the requirements of the standard
![MSECB, ISO Certification process](https://msecb.com/wp-content/uploads/MS-certification_Pillar-1_stage-3_icon.png)
Certification is granted
Upon verifying that your organization is in conformity with the requirements of the standard, a Management System Certification is granted
Not sure where to begin? Start here.​