APAC

MSECB

MSECB

Home → What we offer → Information Security and Privacy

ISO/IEC 20000-1 IT Service Management Systems Certification

ISO/IEC 20000-1 IT Service Management Systems Certification

ISO/IEC 20000-1 is a Service Management Systems (SMS) standard which specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. Most importantly, ISO/IEC 20000-1 certification validates that a company can continuously improve the delivery of their IT services.

By obtaining ISO/IEC 20000-1 certification, you will enable your company to have reliable, effective, consistent and continually improved IT services.

91% of customers won’t buy from a company if they do not rust how their data will be used.

– Source: Cisco Customer Privacy Study

Top 3 Management System standards that can be integrated
with ISO/IEC 20000-1

Some of the ISO/IEC 20000-1 certification benefits

Decrease in number of incidents and enhancement of incident management

Better comprehension of responsibilities and business targets

Improvement of response times with minimal disruptions to IT service

IT service delivery on time

Less IT related incidents and vulnerabilities

Some of the Industries that can benefit the most

Certification process Step-by-Step

Review of the SMS

MSECB will conduct a review of the SMS to look for the main form of documentation

Audit is performed

An audit is performed by us to verify that your organization is in conformity with the requirements of the standard

Certification is granted

Upon verifying that your organization is in conformity with the requirements of the standard, a Management System Certification is granted

Not sure where to begin? Start here.​

Related Articles