Understand the Certification Process

1. Client does not accept surveillance audits to be conducted at the required frequencies; 

2. Serious complaints about the certified client are received by interested parties; 

3. The required actions against the changes of the management system or requirements have not been taken into consideration by the client during the specified period; 

4. No or ineffective correction and corrective actions in response to the non-conformities observed during surveillance audits have been taken by the client; 

5. Any willful misuse of logo of MSECB or Accreditation Body(ies); 

6. Not correcting misuse of certification mark, within one (1) month; 

7. Failing to clear the payment of outstanding invoices within one month after completion of audit;

8. Client used and applied the certificate (certification) out of its scope; 

9. It is proved that the information and/or materials provided by the client during assessment are misleading; 

10. MSECB determines that the client does not comply with the agreement(s) and/or contract(s) concluded with MSECB;

11. The certified client has voluntarily requested a suspension; 

12. Other reasons as deemed appropriate by MSECB

MSECB informs the client in writing when the certification is suspended, identifying the reasons for suspension. If reasons for suspension are not resolved within the given timeframe by MSECB, the certification will be withdrawn or scope of certification will be reduced.