We have strengthened our position in the industry by achieving ISO 9001 certification with MSECB as the certification body.
– Gina Latuihamallo
(Management Representative, Account Manager)
About PT Jones Lang LaSalle
JLL Work Dynamics is a key business segment of Jones Lang LaSalle (JLL), a global commercial real estate services company. This division focuses on helping organizations optimize their workplaces and create environments that enhance employee productivity, engagement, and well-being.
Work Dynamics offers a range of services, including:
- Workplace strategy: Developing tailored strategies to align workplace design with organizational goals and culture.
- Space management: Optimizing the use of office space to improve efficiency and reduce costs.
- Facilities management: Providing comprehensive management of building operations and maintenance.
- Project management: Overseeing workplace transformations, relocations, and renovations.
- Experience management: Creating and maintaining positive workplace experiences for employees and visitors.
- Technology solutions: Implementing and managing workplace technologies to enhance productivity and connectivity.
- Sustainability services: Helping organizations achieve their environmental goals through sustainable workplace practices.
- Health and safety: Ensuring workplaces meet health and safety standards, particularly important in the post-COVID-19 era.
In response to the evolving trend towards open workspace environments, JLL is at the forefront of facilitating transformations from traditional to modern office layouts. By leveraging our extensive experience and industry expertise, we empower organizations to reimagine their workplaces. Our approach focuses on creating human-centric, resilient, and responsible real estate solutions that cultivate an optimal work environment where employees can thrive. JLL’s commitment to innovative workspace design enables companies to adapt to changing needs while promoting productivity, collaboration, and overall well-being.
Challenges PT Jones Lang LaSalle Was Facing
JLL globally possesses a broad database of the best practices and process flows. Locally, this has created redundancy and double standards within our account teams, leading to challenges in service delivery. Our goal is to ensure that our clients receive JLL’s service standard while applying the best processes to support their growth. As a result, we have decided to establish our local standard by implementing ISO 9001.
Another challenge was supplying chain management. We struggled to ensure that our suppliers consistently met the necessary standards, which occasionally resulted in delays or quality issues. ISO 9001 certification helped us establish stronger supplier relationships and clearer expectations.
Locally, there was a lack of consistency and alignment in service delivery across account teams, leading to redundancy and double standards that affect efficiency and effectiveness.
There were difficulties in ensuring that suppliers consistently met required standards, which sometimes led to delays or quality issues in service delivery.
The challenge was to apply JLL’s global best practices and processes while maintaining flexibility to meet local requirements and standardizedly supporting clients’ growth.
Solutions MSECB Provided
ISO 9001 certification provided us with a structured framework for standardizing our processes, which led to improved efficiency and consistency across operations. The main benefit was enhanced service quality and client satisfaction. It ensured that we had implemented risk management practices tailored to our industry, improving our ability to foresee and mitigate potential risks. This increased our operational resilience and reduced downtime.
What Made MSECB Your Ideal Certification Body
Having MSECB onboard has increased the value in how we do our work and provide our service to our clients. As client service-based consultants, we need to demonstrate a responsible and reliable quality of service. MSECB auditor insights have helped us enrich the experience and our future standard of service. The customer service of MSECB is exceptional.
MSECB Client's Testimonial
